How can I return my shoes?Updated 24 days ago

We want you to be completely satisfied with your purchase! If you change your mind, you can return unworn and unused items within 30 days of receipt for a refund.

Please note: All returned items must arrive in their original condition and packaging (e.g., the shoebox). Otherwise, we reserve the right to issue only a partial refund.

You can find all return information and access our return portal here.

How to Process Your Return:

1. Email Address: Enter the email address you used to place your order.

2. Order Number: Provide your order number (e.g., FGXXXXX,  starting with FG).

Return shipping costs:

Return costs and conditions depend on your country and the return period.

You can easily create a return label via our returns portal. The return shipping fee is paid directly in the portal when generating the label.

You can find all detailed information in our FAQ article “Who pays for the return shipping?” and on our returns page.

For any further questions regarding returns and refunds, our support team is happy to assist you!