About Your Order
How can I change the address of an order I’ve already placed?
It is generally not possible to change the shipping address, as we work with an automated order and shipping process. This ensures that your order is delivered quickly and reliably. If you still wish to change the address, there are the following opt
How can I track my order?
We usually ship orders within two business days. Once your package is on its way, you'll receive an email with the shipping confirmation and tracking number. If you haven’t received a shipping confirmation email, please check your spam folder. If you
Didn’t receive an order confirmation email?
Order confirmations are usually sent via email within a few minutes after checkout. If you haven’t received anything, here are a few steps to try first:. Check your spam or promotions folder. Make sure your inbox isn’t full or that incoming messages
How long does it take for my order to arrive?
Orders are usually shipped from our warehouse within two business days after payment is received. Delivery times vary depending on the destination country. Estimated delivery times:. 🧭 Austria: GLS, Post AT – 2–4 business days🧭 Germany: DHL, DPD –
Received a damaged pair?
Your Feelgrounds are crafted with great care and securely packaged to ensure they reach you in perfect condition. However, in rare cases, a defect may go unnoticed, or the shoes may be damaged during transit. If your order arrives in less than perfec
Can I combine discount codes with other promotions or sales?
Whether a discount code can be combined with other offers depends on the specific terms of the promotion. Here’s what you should know:. For time-limited sales or special promotions, you’ll find details about possible combinations with discount codes
Can I combine discount codes with other promotions or sales?
Whether a discount code can be combined with other offers depends on the specific terms of the promotion. Here’s what you should know:. For time-limited sales or special promotions, you’ll find details about possible combinations with discount codes
Do you offer B-grade products?
We only sell brand-new and unworn products.All of our items are in perfect condition, come in their original packaging, and go through a careful quality check before shipping. We’re committed to providing you with a high-quality shopping experience –
Is it possible to combine multiple orders after placing them?
Unfortunately, it is not possible to combine orders after they have been placed. Once an order is completed, the shipping process cannot be changed and multiple orders cannot be merged. If you would still like to combine your orders, cancellation is
Where can I leave a review?
Honest feedback not only helps future customers make informed decisions, but also motivates our entire team. Every single review means a lot to us and helps us continue improving Feelgrounds. Submitting your review:. A few weeks after your purchase,
How can I cancel my order?
Orders can usually only be canceled within 15 minutes after they are placed. After this time, they are automatically transferred to our logistics system, and cancellation or changes are no longer possible. If you would like to cancel your order withi
Are Feelgrounds shoes available in physical stores?
Feelgrounds barefoot shoes are currently available exclusively through our official online shop at feelgrounds.com. We do not operate any physical retail stores or partner with third-party retailers at this time. Instead, we offer a simple and conven
How can I modify an order I’ve already placed?
Unfortunately, it is currently not possible to modify an order after it has been placed – this includes both adding and removing items. Cancellation shortly after placing your orderIn most cases, your order can still be canceled within 15 minutes aft
What should I do if my package delivery is delayed?
We’re very sorry if your order is taking longer than expected to arrive – we completely understand how frustrating and inconvenient that can be. Please first check the tracking link in your shipping confirmation E-mail to see if your package may have
Do you offer a repair service or replacement soles?
Currently, we do not offer a repair service or replacement soles for our Feelgrounds models. Our shoes are made with great care and high-quality materials to provide good durability and comfort. However, if you do experience any issues with your Feel