Shipping
Do I have to pay import duties & taxes (customs)?
There are no customs duties or import charges. You do not need to pay anything further.
How can I track my order?
We usually ship orders within 2 business day. Once your package is on its way, you'll receive an email with the shipping confirmation and tracking number. If you haven’t received a shipping confirmation email, please check your spam folder. If you're
Will there be additional costs for me with carbon-neutral shipping?
Feelgrounds covers the costs of carbon-neutral shipping. The shipping fees displayed at checkout represent the actual charges from the shipping provider and do not include any additional costs for carbon-neutral shipping.
How long does it take for my order to arrive?
Orders are typically dispatched from our warehouse within 2 business day. Shipping times vary depending on the destination country. As soon as your parcel has been dispatched, you will receive a dispatch confirmation with a tracking number. If you ne
What should I do if my package delivery is delayed?
We’re very sorry if your order is taking longer than expected to arrive – we completely understand how frustrating and inconvenient that can be. Please first check the tracking link in your shipping confirmation E-mail to see if your package may have